Service

How a job works

Checks, diagnosis and work on the point that stops the machine or the line. Every change stays traceable, with a backup of the previous version.

A machine can be technically running while the line stays down because of an interlock, a recipe or a program that is no longer aligned with the part. We intervene in a targeted way on the mechanics, the electrical system and the software, without reworking what is not causing the stop.

Before any change to the program we keep a backup of the previous version. At the end of the job the cycle, the safety functions and the handling have to be consistent again.

1. STEP 01

   Request

   Same working day

   Email or the form. We need the machine model, the symptom and whether the line is down. The reply stays on the written channel.

2. STEP 02

   Diagnosis / site visit

   Within 24–48 working hours

   Axes, spindle, electrical cabinet, PLC sequence and part program. We find the point that stops the cycle before replacing or rewriting what is not involved.

3. STEP 03

   Intervention

   Planned around the stop

   Mechanical maintenance, wiring, or a targeted change to PLC, ISO and HMI. We keep a backup of the previous program and comment the changes.

4. STEP 04

   Restart

   End of intervention

   Check of the cycle, the safety functions and the handling. The plant goes back into reliable production, with the previous version still recoverable.

Times below are indicative and confirmed when the job is taken on.